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Rumblings in the AI Conversational Space
( go to the article → https://insidebigdata.com/2020/02/02/rumblings-in-the-ai-conversational-space/ )
The AI conversational space is making a lot of noise moving into 2020, with efforts to release new chatbot products to provide a more integrated and seamless customer experience. Within customer service, chatbots have historically failed at taking in and applying the direct insight and demands of their customers reaching out. There is a need for solutions create superior chat conversations based on anticipated needs in real-time, while also continuously analyzing interactions to educate improvements on customer intent recognition.
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