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Reduce Compliance Risk in Your Call and Contact Center With AI
( go to the article → https://insidebigdata.com/2021/06/10/reduce-compliance-risk-in-your-call-and-contact-center-with-ai/ )
This white paper, "Reduce Compliance Risk in Your Call and Contact Center With AI," from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions.
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