Narrow AI Helps Call Centers Cope During COVID-19
( go to the article → https://insidebigdata.com/2020/11/26/narrow-ai-helps-call-centers-cope-during-covid-19/ )
In this special guest feature, Michael Coney, Senior Vice President & General Manager at Medallia, highlights how contact centers are turning to narrow AI, an AI system that is specified to handle a singular task, such as to process hundreds of hours of audio in real time and create a log of each customer interaction. Thousands of hours of calls can be processed and logged in a matter of a few hours.
Nov. 26, 2020, 2 p.m.
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