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How to Overcome Internal Resistance to Process Automation and Outsourcing
( go to the article → https://datafloq.com/read/how-overcome-internal-resistance-process-automation-outsourcing/7902 )
Business Process Outsourcing (BPO) and Robotic Process Automation (RPA) are two emerging trends that are allowing organizations to become leaner, more flexible and efficient. Both innovations achieve similar results for an organization by freeing up key players from non-productive tasks and allowing them to focus on core business activities.Unfortunately, both innovations also encounter the same problems when first being introduced; the resistance from employees who distrust change and fear such measures will make their own jobs obsolete. Here are some creative ways companies can overcome resistance to BPO and RPA. Business Process OutsourcingBusiness Process Outsourcing (BPO) is where an organization contracts out certain non-primary business activities to a third party service provider.BPO services can include payroll, human resources, accounting, customer service, and document management services, all of which can be performed faster and more cost-effectively by a BPO provider.Outsourcing also gives an organization access to skilled manpower on an as-needed basis, allowing it to leverage needed expertise without having to take on extra employees.Robotic Process Automation (RPA)Robotic Process Automation (RPA) is the process of automating business operations using robots to reduce the need for human intervention.Involving either actual robots or software that automates business activities, RPA offers a range of ...Read More on Datafloq
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