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How to Build a Customer-Centric Supply Chain
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The pandemic has shown how vulnerable our supply chains are. A small interruption can bring a supply chain to a halt, which in today’s fast-paced world, is simply not acceptable. Customers are always expecting their product to arrive on time when ordered, and any delay in the supply chain can have significant consequences for organisations. What today’s supply chains require is speed, agility and flexibility to respond quickly to changes in demand. The pandemic has shown us that demand and requirements can change rapidly, and those organisations that were not able to easily switch their products from geographically distributed stores to centralised warehouses for online orders missed out significantly. Moving from Doing Digital to Being Digital To avoid these problems, supply chains have to go digital. This does not mean merely doing digital, as in having your inventory in the cloud, but it means being digital. When you are digital, as an organisation or a supply chain, it offers new opportunities. It provides the speed, agility and flexibility that today’s fast-changing world requires. Being digital means moving your entire supply chain to the cloud. It means enabling your customers to connect with you via any channel at any time. It also means hiring not ...Read More on Datafloq
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