How Can AI Enhance Human-to-Human Communication and Improve Customer Service?
( go to the article → https://insidebigdata.com/2021/06/29/how-can-ai-enhance-human-to-human-communication-and-improve-customer-service/ )
In this special guest feature, Krishna Raj Raja, founder and CEO of SupportLogic, discusses how AI can help service agents detect customer signals – picking up on how a customer is feeling and also understanding context, then dynamically flagging or escalating a case before an annoyance turns into a major problem.
June 29, 2021, 1 p.m.
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