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How Artificial Intelligence Is Poised To Transform Contact Center Customer Experience
( go to the article → https://datafloq.com/read/how-artificial-intelligence-is-poised-to-transform-contact-center-customer-experience/8246 )
Running a business is all about winning customer experiences, which is best done by being available to them anytime they want to connect. In the era of instant gratification, customers want immediate response to their queries and resolution for their issues. You cannot expect them to wait for getting an answer to an email or queue up with a ticketing solution. They want response and they want it now. No wonder, contact centers have become an essential touchpoint for all businesses that want to win on the availability front. Over the years, their value has grown immensely as they substitute the in-person help that was historically provided at a typical in-store experience. Understandably, businesses are taking all the measures needed to improvise contact centers so that they can stay competitive. The adoption of technologies like cloud and AI are just a few steps in this direction.Let us learn more about the evolution of contact centers before understanding more about the role of Artificial Intelligence in taking them to the next level.Evolution of Contact Center solutionsContact centers have come a long way since their inception and technology has always been vital to them. During the initial days (when call centers preceded contact ...Read More on Datafloq
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