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Earning Customer Loyalty with AI-empowered Contact Centers
( go to the article → https://insidebigdata.com/2021/09/18/earning-customer-loyalty-with-ai-empowered-contact-centers/ )
In this contributed article, Umesh Sachdev, Co-founder and CEO of Uniphore, discusses how to earn customer loyalty with AI-empowered contact centers. A combination of AI, ML, RPA, and automation has enabled enterprises to deliver the ideal balance between human and machine response and convenience, all while reducing business costs and improving performance.
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