Earning Customer Loyalty with AI-empowered Contact Centers
( go to the article → https://insidebigdata.com/2021/09/18/earning-customer-loyalty-with-ai-empowered-contact-centers/ )
In this contributed article, Umesh Sachdev, Co-founder and CEO of Uniphore, discusses how to earn customer loyalty with AI-empowered contact centers. A combination of AI, ML, RPA, and automation has enabled enterprises to deliver the ideal balance between human and machine response and convenience, all while reducing business costs and improving performance.
Sept. 18, 2021, 1 p.m.
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